Resume
The record.
Enterprise Solution Architect & Product Leader — University of Georgia, magna cum
laude, dual degree in MIS and Spanish.
Oct 2026 – Present
Zuora
Forward Deployed Engineer PM
- Embed with customers to untangle their quoting, pricing, approval, and billing processes, then ship the fix — translating pain points into structured requirements for Product and Engineering
- Built out the FDE function at Zuora, defining the team’s engagement model for how customer engagements are scoped, run, and tracked
- Built Claude artifacts to track individual customer engagements, giving the team and leadership a live view of each engagement’s status
- Transitioned engagement tracking into an FDE Hub, a centralized home for all active engagements, status, and reporting
Jul 2025 – Sep 2026
Zuora
Solution Manager / Outbound Product Manager — Order to Revenue Strategy
- Voice of Customer within Product & Technology — roadmap prioritization, QBRs, and GTM planning
- Supported AI strategy initiatives within Zuora, leading to some changes to core AI functionality, including skills, dashboards, and AI workflows
- Delivered 40+ AI strategy and roadmap sessions to client CIOs and CFOs on upcoming product releases and initiatives
- Led a multi-year product engagement for a marquee $1M ACV customer, delivering ~8 key features through weekly status reviews with Product, Engineering, and Professional Services
- Managed product-level engagement for a $6M ACV customer, aligning Product and Engineering discussions with Professional Services
- Engaged 70+ customers and influenced $3.2M in ACV across top strategic accounts, including Vimeo, Gartner, and Twilio
- Provided product solutioning support on 25+ escalations and 10 Assurance Reviews
- Owned the Order to Revenue (OTR) track, providing implementation guidance to 100+ customers on the OTR stack
- Designed and delivered two internal AI agents using Glean for escalation and engagement tracking, improving leadership visibility and reporting
2021 – Jul 2025
Zuora
Principal Solution Architect
- Lead solution architect and technical manager for top-tier automotive, telco SaaS, and e-commerce clients, including General Motors
- Advised a large e-commerce customer on reducing involuntary churn, raising payment acceptance from ~85% to 94% and saving over $300K/year
- Advised and managed 4 strategic accounts totaling $9.2M in combined ACV
- Developed two internal assets used by 55+ people across the ESA/TAM organization: a System Performance Review and a New Feature deck
- Helped architect the rollout of Enterprise Solution Architect (ESA), a new offering that has grown to $12M+ in ARR as of December 2024
- Drove $1M in revenue within one year through pre-sales architecture support, including a $200K Capital One contract, and supported a $1.3M renewal for an existing security services client
2018 – 2021
Zuora
Senior Solution Architect
- Led strategic architectural design workshops with delivery architects
- Provided architectural guidance on use-case solutions leveraging RESTful APIs, SQL, workflows, and custom integrations
- Delivered 120+ customer engagements, including implementation workshops
- Supported migration of 4M+ end subscribers to the Zuora billing SaaS platform for a large automotive customer
2013 – 2018
Zuora
Solution Analyst → Delivery Solution Architect
- Led the company’s largest professional services engagement, a multi-year project with S&P Global, integrating a new SaaS Quote-to-Cash system across two business units and driving over $1B in Zuora invoicing transactions
- Achieved a 10/10 implementation customer satisfaction score for communication and client-centric delivery
- Delivered 25+ commercial implementation engagements, presenting best practices and implementation models to C-suite stakeholders
- Built deep Salesforce platform expertise, implementing CPQ tools from Zuora for 15+ clients
2010 – 2013
Capgemini
Data Analyst → Technical Analyst → Cloud Contract Support Specialist
- Resolved CRM-to-billing integration issues using SQL, improving data accuracy across systems
- Led migration from a legacy DSL network to a modern platform, managing onshore and offshore resources with clear accountability
- Provided client support for AT&T cloud service contracts, building expertise in PaaS and CRM tooling
+
Certifications
Certified Scrum Product Owner (CSPO)Google Cloud Digital LeaderSalesforce AssociateSFDC Billing Specialist SuperbadgeSFDC Advanced Billing Specialist SuperbadgeZuora Business AnalystZuora ConsultantZuora Admin · SFDC Developer
+
Technologies
ZuoraSalesforce CRMREST / JSONSOAP / XMLSQL (Oracle, PostgreSQL, Presto/Trino, MySQL)PythonJavaHTML / CSS / JavaScriptAstroVercelGitHubPostmanFigmaJIRA / ConfluenceInformaticaPrompt / Agentic EngineeringVibe CodingClaude CodeGeminiChatGPTNotebookLMGlean