Resume
The record.
Enterprise Solution Architect & Product Leader — University of Georgia, magna cum
laude, dual degree in MIS and Spanish.
Jul 2025 – Present
Zuora
Solution Manager / Outbound Product Manager — Order to Revenue Strategy
- Voice of Customer within Product & Technology — roadmap prioritization, QBRs, and GTM planning
- Led a multi-year product engagement with one of the largest gym companies ($1M ACV) — weekly client status presentations; delivered ~8 key features with PM, Engineering, and Professional Services
- Engaged 70+ customers and influenced $3.2M ACV across strategic accounts incl. Vimeo, Gartner, Twilio
- Delivered 30+ AI-strategy and roadmap sessions to client CIOs and CFOs
- Managed the Order to Revenue track — implementation guidance for 100+ customers
- Delivered two internal AI agents (Glean) for escalation support and engagement tracking
2021 – Jul 2025
Zuora
Principal Solution Architect
- Strategic architect for top automotive, telco SaaS, and eCommerce clients incl. General Motors
- Raised a large eCommerce customer’s payment acceptance rate from ~85% to 94% — $300K+/yr saved
- Co-architected the Enterprise Solution Architect (ESA) offering — $12M+ ARR as of Dec 2024
- Drove $1M+ in pre-sales revenue in under a year, incl. a $200K Capital One contract; supported a $1.3M renewal
- Built internal assets (System Performance Review, New Feature deck) used by 55+ architects
2018 – 2021
Zuora
Senior Solution Architect
- Led strategic architectural design workshops with delivery architects
- Delivered 120+ customer engagements including implementation workshops
- Supported migration of 4M+ end subscribers for a large automotive customer
2013 – 2018
Zuora
Solution Analyst → Delivery Solution Architect
- Led Zuora’s largest professional services project (S&P Global) — $1B+ in invoicing through Zuora
- 10/10 implementation customer score; 25+ commercial implementations delivered
- Implemented Zuora CPQ tooling for 15+ Salesforce clients
2010 – 2013
Capgemini
Data Analyst → Technical Analyst → Cloud Contract Support Specialist
- Quote to Cash integration triage between Siebel CRM and Kenan BP for clients incl. AT&T
- Led migration design from a legacy DSL network; managed onshore and offshore teams
+
Certifications
Certified Scrum Product Owner (CSPO)Google Cloud Digital LeaderSalesforce AssociateSFDC Billing Specialist SuperbadgeSFDC Advanced Billing Specialist SuperbadgeZuora Business AnalystZuora ConsultantZuora Admin · SFDC Developer
+
Technologies
ZuoraSalesforce CRMREST / JSONSOAP / XMLSQL (Oracle, Presto/Trino, MySQL)PythonJavaHTML / CSS / JavaScriptPostmanJIRA / ConfluenceInformaticaPrompt EngineeringClaudeGeminiChatGPTNotebookLMGlean